fascinating-indigo•2y ago
call forwarding
I have enabled call forwarding and set a number for it and it successfully calls that function and tells them the call is being forwarded but the call hasn’t been able to transfer that number.
The call will end immediately and how is this behaviour supposed to work? I can see from the dashboard the transferred number but nothing happens besides the call ending.
4 Replies
Hi @andromate12357892, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
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While I generate an answer, here are some sources that might be helpful:
* Function Calling
* Call Forwarding
* Inbound Support Example
* Call Ended Reason
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Answer
When you set up call forwarding and the system acknowledges that the call is being forwarded but ends immediately instead of completing the transfer, it's likely an issue related to the call forwarding configuration or the underlying phone service provider's handling of the forwarding request.
Vapi's documentation mentions that assistants have the capability to forward calls using the
transferCall function, but there are specific considerations to keep in mind, such as ensuring the forwardingPhoneNumber is correctly set up in your assistant's configuration (1) . Additionally, call forwarding functionality can involve specific configurations related to the phone numbers involved and whether they can properly handle inbound and outbound calls (2) .
This behavior could also be influenced by how the call provider, such as Twilio, handles forwarded calls. For instance, if you're using a trial account with certain providers, there might be limitations on forwarding calls to unverified numbers or international numbers.
For troubleshooting, check:
- That the forwarding number is correctly set and supported by your phone service provider.
- The call logs in your Vapi dashboard and your phone service provider's dashboard for any errors or clues on why the call ends abruptly.
- The configuration in your Vapi assistant to ensure the forwardingPhoneNumber is properly specified and matches the number’s format required by your phone service provider .
If the issue persists, reviewing the setup for any discrepancies or errors in the configuration, and consulting the documentation or support resources of your phone service provider could provide further insights.Got it. Tagging @Vapi Team for additional help.
other-emerald•2y ago
@andromate12357892 Vapi Office Hour is live. You can ask this question over there