AHi @AI diva, I'm an AI assistant for Vapi. I'll analyze available sources and get back to you shortly.
A-----------------------------
While I generate an answer, here are some sources that might be helpful:
While I generate an answer, here are some sources that might be helpful:
- Import Twilio Number
- List Calls
- Get Call
- List Assistants
-----------------------------
AAnswer
Voicemail detection and its interaction with Twilio through Vapi involve several elements, including the proper handling of voicemail signals and potentially adjusting assistant behavior to manage these signals appropriately.When working with Vapi and importing Twilio numbers, you have control over how voicemail detection is handled by configuring your assistant appropriately. This includes settings like
voicemailDetectionEnabled and voicemailMessage, which are crucial for defining how your assistant should respond to detected voicemails. It's important to ensure these settings are correctly configured for your use case.However, it's also essential to understand that Twilio's logs and billing might reflect voicemail detection for various reasons, including the way API calls are interpreted by Twilio. If Twilio's system detects a pause or silence that it interprets as a voicemail signal, it might log it as such, even if that wasn't the intended action from Vapi's side.
For detailed insights and adjustments, reviewing server logs as you mentioned, and ensuring your assistant and phone number settings within Vapi are properly configured according to your requirements, are good steps. Additionally, considering how Vapi handles these interactions can help in aligning the behavior observed in Twilio's logs with your expectations.
If you have specific configurations in mind or need to adjust how voicemail detection is managed for your imported Twilio numbers, reviewing the Vapi documentation for importing Twilio numbers (1) and creating phone calls (2) might provide more insights. The
Ase sections contain information on the relevant API endpoints and the parameters that can be used to customize the behavior of your voice assistants and phone number interactions.
Remember, ensuring that the
Remember, ensuring that the
voicemailDetectionEnabled and voicemailMessage settings are correctly configured in your assistants or call settings is crucial for managing how voicemail scenarios are handled.
AGot it. Tagging @Vapi Team for additional help.
LCurrently, we utilize the "machine_on_other_end" response from Twilio and do not conduct any voicemail detection on our end. This is not something we plan on pursuing, as we have many other tasks at hand. If you wish to disable this voicemail detection and treat it like a standard call, you can easily set voicemailDetection to false using an API call.
