metropolitan-bronze•2y ago
Assistant doesn't respont after 1st message. Using neets voices
call id: 238b93d4-ad8c-4e26-89c2-be666f531335
17 Replies
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Got it. Tagging @VapiTeam for additional help.
genetic-orange•2y ago
Can you provide some other call id?
metropolitan-bronzeOP•2y ago
they are all like this @Sahil
rising-crimson•2y ago
Hi, Im facing a similar issue. The earlier agents dont give the first message either.
the new ones have the same issue where it doesnt go beyond the first message. ID
4468f4ab-ee8a-4371-a3e6-1363b073925c
Hi @Marco i think i figured the issue. Its to do with 11labs credits and plan.
i changed the voice to openai and it worked.. Checked 11labs and that had hit the credit limit
genetic-orange•2y ago
Can you share your account email address in DM?
metropolitan-bronzeOP•2y ago
yeah
im using neets tho
genetic-orange•2y ago
You are facing this issue because you are using the nova-2-conversational model, which only supports two languages: en and en-US. Therefore, I suggest you switch to the nova2 model.
@Marco
metropolitan-bronzeOP•2y ago
👍 thanks man
genetic-orange•2y ago
You are welcome.
metropolitan-bronzeOP•2y ago
hey @Sahil Im still facing the same issue, even tho im using the nova2
its something else
genetic-orange•2y ago
Can you send me any new call_ids?
metropolitan-bronzeOP•2y ago
298628cc-c516-49c8-8f2f-3b1a8af587ac
genetic-orange•2y ago
🔴 15:54:16:065 Couldn't Generate Neets Speech. Error: Request failed with status code 500
This indicates a problem with the Neets speech generation service. The specific issue seems to be an internal server error on Neets' side, as indicated by the status code 500 and the message "Internal server error. We've been notified the problem. Please try again later."
metropolitan-bronzeOP•2y ago
so you guys can't really do anything?
should we notify neets or smth like that?
cus it has been 3 days basically
what can I do to help solve this @Sahil?
genetic-orange•2y ago
Give me until tomorrow. I will personally check into this and assist you.
metropolitan-bronzeOP•2y ago
thank you
genetic-orange•2y ago
I've tested this on my own Vapi account and it appears to be working. The issue seems to occur only for a few calls, and we can't do anything about it from our side. The problem is on their end.