Build Complex Voice Agents
with Workflows
From routing to resolution, design adaptive voice agents that automate conversations and integrate with your stack.
How it works
Define your entry point
Trigger workflows via inbound calls, internal handoffs, or scheduled tasks.
Build your logic
Use nodes to ask questions, call tools, branch by condition, or escalate to humans. Each node can have its own voice, model, language, and behavior.
Integrate everything
Query CRMs, update databases, or send follow-ups via external APIs—right from the canvas.
Deploy and observe
Workflows run in production with full observability and real-time analytics. Designed for high-stakes use cases like healthcare, banking, and support.
Features that make
Vapi Workflows stand out
Node-level intelligence
Each node is its own agent: customize the voice, language, model, and transcription settings per step.
Multilingual branching
Dynamically switch languages or voice styles mid-call. Personalize conversations at a granular level.
API actions baked in
Trigger tools, call APIs, and reuse responses across the workflow with no glue code required.
Global jumping
Let users change direction mid-call. Talk to a human, ask a new question, or reroute instantly.
Developer-grade configurability
Low-code UI meets full API control. Start in the builder, finish in code. Perfect for team handoffs.
Enterprise-ready
SOC2 + HIPAA compliance from day one. Observability, error handling, retries, and logging built in.