VAPI•7d ago

Concurrency limit hit

Hello, I have 10 concurrency lines and no calls are being made for last 3 days and I still can't start the calls - organization ID is 6c392edb-fe10-41bb-992b-bc25c2592177.

Can support help me to reset the counter?

Vapi Support BotAPP•12/15/25, 8:39 AM

It sounds like your concurrency counter may be stuck due to a Redis desync. If you have access to your Redis instance, you can manually reset the active calls counter with the following command:

redis-cli set vapi:queue:active_calls 0

redis-cli set vapi:queue:active_calls 0

This should clear the concurrency block and allow new calls to start. For more details, see the official documentation on call queue management.

Source:

Call queue management with Twilio

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

VapiAPP•12/16/25, 5:20 PM

Hi, thanks for the org_id. We'll reset your concurrency limit.

crooked-brownOP•12/16/25, 11:48 PM

Aditaya, seems that concurrency limit is still there… and we are off calls for 5 days already :/

VapiAPP•12/17/25, 4:37 PM

Hi, we have reset it.

Concurrency limit hit

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