VAPI•4d ago

Call Center Support

Hello team,

I want to build a call center from scratch using VAPI. I don’t have much software knowledge. I’ve watched many articles and videos, but I haven’t been successful. Where can I get support on this topic?

VapiAPP•12/13/25, 3:27 PM

Hi there,

Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).

We’ll get back to you as soon as possible during our normal business hours.

If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.

Warm regards,
Vapi
Customer Support Team

Vapi Support BotAPP•12/13/25, 3:27 PM

For hands-on support building your call center with Vapi, visit the Expert Directory.
This directory lists certified partners who can guide you through every step, from planning to deployment—even if you have little software experience.
Just pick a partner and reach out to discuss your needs—they’ll help you get started quickly and professionally.
This is the fastest way to get expert help and ensure your call center is set up for success (according to documentation I have found).

Source:

Expert Directory

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

then-purple•12/13/25, 4:40 PM

Hi,

Can I help you?

skinny-azureOP•12/14/25, 9:08 PM

skinny-azureOP•12/14/25, 9:14 PM

I previously had the opportunity to test Vapi, and I now have a technical question.

skinny-azureOP•12/14/25, 9:16 PM

I currently operate a call center company and would like my outgoing informational calls to be handled by an AI-based voice system

skinny-azureOP•12/14/25, 9:17 PM

During the call flow, based on the recipient’s responses, the system should classify the interaction as positive or negative and forward the related contact details to me accordingly.

skinny-azureOP•12/14/25, 9:18 PM

This data can be securely stored and accessed through standard system integrations.

skinny-azureOP•12/14/25, 9:18 PM

At the moment, in the first stage, I am actively using a SIP register structure on Asterisk. As far as I understand, this is not supported on the Vapi side. Which system should I use instead? Can I get support from you during the setup phase? Because the structure is quite comprehensive, it felt a bit complicated, and unfortunately I couldn’t figure out exactly how I should proceed.

skinny-azureOP•12/15/25, 11:33 AM