Downgraded performance on whisper to the intake specialists.
Anyone experiencing the same? #conference
VQuick check: Test your voice agent directly in the Vapi dashboard to isolate if the Whisper performance issue is related to your configuration or the model itself.
- Go to your assistant in the dashboard and click “Talk to Assistant” for real-time transcript and tool execution results.
This helps eliminate phone network variables and gives immediate feedback for debugging.
If issues persist, review call logs for error patterns or consider switching to a more accurate transcriber as a next step.
See Vapi Debugging Guide
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
D
DDThe call merges but both sides hear silence
VAction Step:
Check your call logs in the Vapi dashboard for the specific timestamp (
For more, see the Vapi Debugging Guide.
Source:
Check your call logs in the Vapi dashboard for the specific timestamp (
2025-12-08 22:39:41) to identify where the connection failed and review any error messages or tool execution results.- Go to Observe > Call Logs in your Vapi dashboard.
- Search for the call by timestamp or Call ID.
- Review the transcript and error details to pinpoint the failure.
For more, see the Vapi Debugging Guide.
Source:
