rising-crimson•2h ago
VOICE PROBLEM
I'm having a problem with my agent. It's entirely in Brazilian Portuguese, using a native voice from 11labs. When I call it, the voice is completely buggy, with a strange accent, and unreadable. However, when I use VAPI's "Talk to Assistant," the voice is perfect, with no accent or speech errors. Can anyone help me? Do I need to make any specific settings?
1 Reply
Suggestion:
Check the Call Logs in your Vapi dashboard to compare the audio quality between "Talk to Assistant" and actual phone calls. This will help you identify if the issue is related to network, provider, or configuration differences.
Go to
If the issue persists, note any error messages or anomalies and share them for more targeted help.
This is the first recommended step in the Vapi debugging guide for voice quality issues. Source: - Debugging voice agents
Check the Call Logs in your Vapi dashboard to compare the audio quality between "Talk to Assistant" and actual phone calls. This will help you identify if the issue is related to network, provider, or configuration differences.
Go to
Observe > Call Logs, select a problematic call, and listen to the audio playback for clues on what might be causing the buggy voice.If the issue persists, note any error messages or anomalies and share them for more targeted help.
This is the first recommended step in the Vapi debugging guide for voice quality issues. Source: - Debugging voice agents
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