ratty-blush•2h ago

FAIL SIP TRUNKING CREDENTIAL

This issue have been happening a while. What is the main problem related to it?

2 Replies

Main Problem:
Your SIP trunk credential creation is failing because IP-based authentication (no username/password) is not recommended and often causes routing issues unless your provider gives you a unique SIP domain.
Actionable Fix:
Try configuring your SIP trunk with a username and password for authentication, as shown below:

{
  "provider": "byo-sip-trunk",
  "name": "Unionteste",
  "gateways": [{ "ip": "ccentercarrera.uniontelecom.com.br", "inboundEnabled": true }],
  "outboundAuthenticationPlan": {
    "authUsername": "YOUR_SIP_USERNAME",
    "authPassword": "YOUR_SIP_PASSWORD"
  }
}

{
  "provider": "byo-sip-trunk",
  "name": "Unionteste",
  "gateways": [{ "ip": "ccentercarrera.uniontelecom.com.br", "inboundEnabled": true }],
  "outboundAuthenticationPlan": {
    "authUsername": "YOUR_SIP_USERNAME",
    "authPassword": "YOUR_SIP_PASSWORD"
  }
}

This should resolve the credential creation error if your provider supports credential-based authentication (according to the documentation I have found: https://docs.vapi.ai/advanced/sip/sip-trunk). Source: - SIP Trunking Documentation

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

ratty-blushOP•2h ago

FAIL SIP TRUNKING CREDENTIAL

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