Workflow Inbound Calls Ending at 10 Minutes – Need to Extend
Hi Vapi team,
I’m reaching out because I’m using a workflow-connected phone number, and every inbound call routed through this workflow consistently terminates at exactly 10 minutes.
I successfully updated the workflow via API to:
{
"maxDurationSeconds": 1800
}
The workflow update was accepted without errors.
However, when calling through the associated phone number, the call still ends at the 10-minute mark.
I also attempted to update the phone number itself via:
PATCH /phone-number/{id}
with:
{"maxDurationSeconds": 1800}
but the API returned:
{"message":["property maxDurationSeconds should not exist"],"error":"Bad Request","statusCode":400}
This makes me think the phone-number resource may not yet support changing call duration for workflow inbound calls.
My question:
Is there currently any supported way to allow inbound workflow calls to last longer than 10 minutes, and if so, what is the correct endpoint or configuration needed to increase the call duration?
Happy to provide additional details if needed.
Thank you!
I’m reaching out because I’m using a workflow-connected phone number, and every inbound call routed through this workflow consistently terminates at exactly 10 minutes.
I successfully updated the workflow via API to:
{
"maxDurationSeconds": 1800
}
The workflow update was accepted without errors.
However, when calling through the associated phone number, the call still ends at the 10-minute mark.
I also attempted to update the phone number itself via:
PATCH /phone-number/{id}
with:
{"maxDurationSeconds": 1800}
but the API returned:
{"message":["property maxDurationSeconds should not exist"],"error":"Bad Request","statusCode":400}
This makes me think the phone-number resource may not yet support changing call duration for workflow inbound calls.
My question:
Is there currently any supported way to allow inbound workflow calls to last longer than 10 minutes, and if so, what is the correct endpoint or configuration needed to increase the call duration?
Happy to provide additional details if needed.
Thank you!
