URGENT: Some Inbound Number Not Working
Hi. We have circa 30 numbers setup to which all work outbound, however 4 do not work inbound.
When dialled you hear "Phone Number Not Found"
Our Sip provider has confirmed that the numbers are terminating correctly.
Can you please take a look.
This is one of the numbers that does not work on the inbound direction:
It is setup exactly the same as the numbers that are working...
{
"id": "9224736d-88a9-4871-a914-88beda7b1983",
"orgId": "12b32a8d-85ff-443d-a828-a9934e754a4b",
"assistantId": "d9d6b316-2d80-4926-bd4d-7aec50f1bece",
"number": "+13237471011",
"createdAt": "2025-11-21T07:31:29.060Z",
"updatedAt": "2025-11-21T07:31:43.627Z",
"name": "Tone Local 12",
"credentialId": "33f42c31-3c85-445a-b9a6-bf12785b6064",
"provider": "byo-phone-number",
"numberE164CheckEnabled": true,
"status": "active",
"providerResourceId": "a228fb68-9892-47bf-831f-d808444b49d8"
}
CC: @AJH
When dialled you hear "Phone Number Not Found"
Our Sip provider has confirmed that the numbers are terminating correctly.
Can you please take a look.
This is one of the numbers that does not work on the inbound direction:
It is setup exactly the same as the numbers that are working...
{
"id": "9224736d-88a9-4871-a914-88beda7b1983",
"orgId": "12b32a8d-85ff-443d-a828-a9934e754a4b",
"assistantId": "d9d6b316-2d80-4926-bd4d-7aec50f1bece",
"number": "+13237471011",
"createdAt": "2025-11-21T07:31:29.060Z",
"updatedAt": "2025-11-21T07:31:43.627Z",
"name": "Tone Local 12",
"credentialId": "33f42c31-3c85-445a-b9a6-bf12785b6064",
"provider": "byo-phone-number",
"numberE164CheckEnabled": true,
"status": "active",
"providerResourceId": "a228fb68-9892-47bf-831f-d808444b49d8"
}
CC: @AJH
