voice_id_does_not_exist
Some of the vapi voices are failing. First time i see it in my logs is Thursday Nov. 13. The issue persists this morning. And it was assistants using Spencer, and assistants using Harry. e.g. see callid ="019a92f9-54d0-7bb4-8e00-42a13f15f57f". The agents will say the first message and then never respond (or for outbound just never say anything until the call times out fo the the use hangs up). Here is the error I'm seeing. Please advise.
{
"id": "log-12",
"level": 50,
"time": 1763402405553,
"timestamp": 1763402405553000000,
"severityText": "ERROR",
"severityNumber": 17,
"body": "ElevenLabs message error",
"attributes": {
"category": "voice",
"callId": "019a92f9-54d0-7bb4-8e00-42a13f15f57f",
"orgId": "278ae451-252f-4bef-8e9e-3cb84ec13ad5",
"provider": "elevenlabs",
"voiceId": "Ht2HsLfORukAUpBwj3aa",
"error": "voice_id_does_not_exist",
"message": "A voice with voice_id Ht2HsLfORukAUpBwj3aa does not exist.",
"code": 1008,
"websocketIndex": 0,
"traceId": "211df363260103121c809841d054f8e2"
}
}
{
"id": "log-12",
"level": 50,
"time": 1763402405553,
"timestamp": 1763402405553000000,
"severityText": "ERROR",
"severityNumber": 17,
"body": "ElevenLabs message error",
"attributes": {
"category": "voice",
"callId": "019a92f9-54d0-7bb4-8e00-42a13f15f57f",
"orgId": "278ae451-252f-4bef-8e9e-3cb84ec13ad5",
"provider": "elevenlabs",
"voiceId": "Ht2HsLfORukAUpBwj3aa",
"error": "voice_id_does_not_exist",
"message": "A voice with voice_id Ht2HsLfORukAUpBwj3aa does not exist.",
"code": 1008,
"websocketIndex": 0,
"traceId": "211df363260103121c809841d054f8e2"
}
}
