Outbound calls not send to BYO SIP trunk
Trying to setup outbound calls. However i keep getting 'customer-busy' but I even don't see the call on the BYO SIP trunk in my SBC logging.
callid= 019a78ca-6736-7ffd-91fe-e9bfeca435ff
Timestamp = 2025-11-12 15:58:48.986+00
JSON message = {
"assistantId": "588f8e84-432d-4cfc-8824-xxxxx",
"phoneNumberId": "dce51408-5a5a-47b7-b51a-xxx",
"type": "outboundPhoneCall",
"customer": {
"number": "+316XXXXXXXX",
"numberE164CheckEnabled": false
}
}
Any ideas how to fix this?
ps; when i forward an inbound call to VAPI assistant to a PSTN number i see that the calls is sent via the BYO SIP Trunk.
^Marty
callid= 019a78ca-6736-7ffd-91fe-e9bfeca435ff
Timestamp = 2025-11-12 15:58:48.986+00
JSON message = {
"assistantId": "588f8e84-432d-4cfc-8824-xxxxx",
"phoneNumberId": "dce51408-5a5a-47b7-b51a-xxx",
"type": "outboundPhoneCall",
"customer": {
"number": "+316XXXXXXXX",
"numberE164CheckEnabled": false
}
}
Any ideas how to fix this?
ps; when i forward an inbound call to VAPI assistant to a PSTN number i see that the calls is sent via the BYO SIP Trunk.
^Marty
