[URGENT ISSUE] In outbound phone calls, customers hear complete silence
Problem:
When our VAPI assistant makes outbound calls to Brazilian phone numbers, approximately 1 in 4-5 calls result in:
When our VAPI assistant makes outbound calls to Brazilian phone numbers, approximately 1 in 4-5 calls result in:
- Customer hears complete silence (no audio from assistant)
- Customer speech is not transcribed or recorded in call logs
- Call logs show the first message audio was generated, but customer never heard it
- No customer audio appears in the transcript
