extended-salmon•2mo ago
Issue with call logs when a Squad has "ContextEngineeringPlanNone"
When using the ContextEngineeringPlanNone in a squad's handoff, the call log's
Transcripts only contains the last agent interaction.
It's like the Transcripts loses all the messages and tool calls, but the Logs tab shows everything7 Replies
When you use
"contextEngineeringPlan": { "type": "none" } in a squad handoff, only the last agent's messages are passed to the next assistant, which means the Transcripts in the call log will only show that final interaction. This is expected based on the Handoff Tool documentation, as no prior context is included in the transcript. If you want the full conversation to appear in the transcript, try switching to "type": "all" or "type": "lastNMessages":
This should ensure the entire conversation history is available in the transcript, not just the last agent's messages. For more details, see the Handoff Tool documentation.
Source:
- Handoff Tool documentation⤵️ Mention @Vapi Support Bot for follow-ups 🐥
Hi, could you please provide a call id where you experienced this issue? We would like to review the logs to identify the cause.
extended-salmonOP•5w ago
Hello!
Here is an example: 019a543b-28d9-7447-b9a9-f21846e51188
I switched to 'lastNMessages=5' and not it shows only a few messages not the whole transcript
Thanks for the call ID.
To ensure the full conversation appears in the Transcripts tab, you’ll want to switch the squad handoff configuration from
lastNMessages to all. For example:
When type is set to "all", Vapi forwards the complete context into the next assistant, which also makes the full transcript available in the call logs.extended-salmonOP•4w ago
I understand that, but is this really working as intended?
What I see is the
contextEngineeringPlan and the transcript are two different features that should work together no matter what.
I should still be able to see the whole Transcript even with lastNmessages chosen.I sincerely apologize for the delayed response to your support request.
We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week.
I'm closing this older ticket, but if your issue still needs attention, please:
Reply with 'REOPEN' or
Email support@vapi.ai with any updates
I'll personally ensure your new request gets prompt attention.
Thank you for your patience.
Best regards,
Vapi Support Team
extended-salmonOP•2w ago
REOPEN
REOPEN