AI Not Responding After Greeting in Test Suite
Hello, I’m running into a recurring issue during my Test Suite runs. The assistant plays the greeting message (“Thank you for calling .......”) but never responds to user lines after that.
Here’s what’s happening:
The AI speaks the greeting successfully (so the model + voice work).
The test script then feeds all user lines, but the transcript shows no AI responses beyond the greeting.
My assistant responds normally during manual calls (Talk to Assistant), so this only happens inside the Test Suite.
Test Suite reasoning says: “Transcript only includes user input and lacks AI responses.”
Setup details:
Model: gpt-4o
Voice: ElevenLabs Turbo v2.5
Transcriber: gpt-4o-transcribe
First Message Mode: “Assistant speaks first”
Test Suite script uses multiple user messages (no parentheses, standard text)
What I’ve tried:
Adding and removing parentheses like (If asked) — no change
Running manual calls (AI works perfectly there)
Checking “Always Reply” and “Never Stay Silent” in the prompt — both are set to true
Goal: I want the AI to reply naturally after each user message inside the Test Suite (like a real call).
Could this be a timing / step delay issue in Test Suite configuration, or something to do with how user messages are injected?
Any guidance on fixing this would be hugely appreciated — I just need the AI to actually respond in Test Suite mode again.
Here’s what’s happening:
The AI speaks the greeting successfully (so the model + voice work).
The test script then feeds all user lines, but the transcript shows no AI responses beyond the greeting.
My assistant responds normally during manual calls (Talk to Assistant), so this only happens inside the Test Suite.
Test Suite reasoning says: “Transcript only includes user input and lacks AI responses.”
Setup details:
Model: gpt-4o
Voice: ElevenLabs Turbo v2.5
Transcriber: gpt-4o-transcribe
First Message Mode: “Assistant speaks first”
Test Suite script uses multiple user messages (no parentheses, standard text)
What I’ve tried:
Adding and removing parentheses like (If asked) — no change
Running manual calls (AI works perfectly there)
Checking “Always Reply” and “Never Stay Silent” in the prompt — both are set to true
Goal: I want the AI to reply naturally after each user message inside the Test Suite (like a real call).
Could this be a timing / step delay issue in Test Suite configuration, or something to do with how user messages are injected?
Any guidance on fixing this would be hugely appreciated — I just need the AI to actually respond in Test Suite mode again.
