Assistant not properly transfering calls

Hello guys, no matter what I try whenever the assistant goes for a warm transfer; it says "allow me to put you on hold"

then after 5 seconds it starts to ring for 10s and then ends the call

then my operater recieves a call from the vapi assistant it stays at 00:00 after answering, and then call ends, no transfer occurs

What could this be and how do i fix it?
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