Recording Consent Question
is there a way to enable a Call Recording Consent message before each call begins?
VYes, you can enable a Call Recording Consent message before each call begins in Vapi. This is done by configuring a
Quick Example (Stay-on-Line):
Clarifying question:
Would you like instructions for setting this up via the dashboard or the API?
Sources:
recordingConsentPlan in your assistant's compliance plan. You can choose between two consent types:- Verbal Consent: The user must explicitly agree (e.g., "Say 'yes' to consent").
- Stay-on-Line Consent: Staying on the call after hearing the message implies consent.
Quick Example (Stay-on-Line):
Clarifying question:
Would you like instructions for setting this up via the dashboard or the API?
Sources:
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
Swe are not enterprise customers
KHi Nate,
Unfortunately, the call recording consent feature is only available for Enterprise accounts.
If you’d like to enable this feature, please submit an Enterprise request form, and our team will follow up with next steps.
If you would like to upgrade to an enterprise plan, please use the contact button for our sales team via this link: https://form.typeform.com/to/iOcCsqVP?typeform-source=vapi.ai
Best,
Kyle
Unfortunately, the call recording consent feature is only available for Enterprise accounts.
If you’d like to enable this feature, please submit an Enterprise request form, and our team will follow up with next steps.
If you would like to upgrade to an enterprise plan, please use the contact button for our sales team via this link: https://form.typeform.com/to/iOcCsqVP?typeform-source=vapi.ai
Best,
Kyle
IDid you find a solution to this issue as we’re having the same problem?
SNo
IWhy did you do as an alternative if you don’t mind me asking did you use a different ai agent?
KAs an alternative, you could still ask the question as the firstMessage in your assistant config then if the user says no, just instruct the assistant to hang up the call. it will kind of work but the recording still has the recording of the user before they consent, which kind of defeats the purpose.
Swhy cant there be an option to add it?
Sfor us users
KIt is an enterprise-specific feature for now. There are currently no plans to bring it to general users.
