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VAPI3mo ago
recent-teal

Facing Webhook problem

Hey, I am initiating an outbound call through the Vapi API using assistantOverrides with serverUrl and serverMessage.

In the server message, I am subscribing to the following events: ["end-of-call-report", "status-update", "hang"].

Everything works fine — when the user picks up the call, I receive both the end-of-call report and the status update webhook.

However, the issue is that when the user does not answer the call (either rejects it or lets it ring without answering), I don’t receive any webhook for that event.

When I check the Vapi dashboard, it correctly shows "Customer Did Not Answer", but this status is not being received in the webhook.
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