genetic-orange•3h ago
Silence Time Out on Calls - but the user is responding
I'm getting silence time outs on calls but the user is responding multiple times & the transcript even shows them saying "hello?" but call ended as silence time out as the assistant didn't any anything back.
2 Replies
Thanks for sharing these details. To help diagnose the silence timeout issue, could you confirm if you have customized the
customer.speech.timeout or voice pipeline settings for your assistant, or are you using the default configuration?
Sources:
- Idle messages
- Call ended reasons
- Voice pipeline configuration⤵️ Mention @Vapi Support Bot for follow-ups 🐥
genetic-orangeOP•3h ago
Call ID: 0199c9d6-a2a7-7221-a5f5-7addda2a7ee3