optimistic-gold•4h ago
Issues importing telnyx number
When we import a phone number using TELNYX, sometimes it asks for an API key and sometimes it ONLY asks to enter the label, which is very odd.
Regardless, once it's imported, it always says "This number was imported from your Vonage account", despite the number is registered in telnyx.
We're unable to make calls using this number. This happens regardless of which browser we use etc.
[message] => Couldn't Make Telnyx Call.
Error:
Request failed with status code 403 [error] =>
Bad Request [statusCode] => 400
Does anyone have an idea on how to fix it?
and PLEASE no spam messages, thank you.
#support #general-english
3 Replies
Hi there,
Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST).
We’ll get back to you as soon as possible during our normal business hours.
If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly.
Warm regards,
Vapi
Customer Support Team
Vapi
Customer Support Team
Suggestion:
Make sure your Telnyx number is fully configured for outbound calls in Vapi. After importing, log in to your Telnyx Portal, create or edit an Outbound Voice Profile, and add Vapi as a connection.
Once done, save your changes—without this step, outbound calling will not work.
Example: 1. Go to Voice / Outbound Voice Profiles in Telnyx. 2. Add Vapi as a connection under "Connections and Applications". 3. Save the profile. Try making a call again after this setup.
For more details, see the Vapi Telnyx configuration guide. Source: - Configuring outbound calling with Telnyx
Make sure your Telnyx number is fully configured for outbound calls in Vapi. After importing, log in to your Telnyx Portal, create or edit an Outbound Voice Profile, and add Vapi as a connection.
Once done, save your changes—without this step, outbound calling will not work.
Example: 1. Go to Voice / Outbound Voice Profiles in Telnyx. 2. Add Vapi as a connection under "Connections and Applications". 3. Save the profile. Try making a call again after this setup.
For more details, see the Vapi Telnyx configuration guide. Source: - Configuring outbound calling with Telnyx
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