wispy-oliveW
VAPI•3mo ago
wispy-olive

Webhook only works with completed calls – no updates for busy, failed, or no-answer calls.

Description:
Currently, our webhook integration with VAPI only receives events for successfully completed calls. However, it does not send any status-update or 
end-of-call-report
 when a call ends with other outcomes such as:

  • Busy
  • Failed
  • No-answer
  • Any other non-completed status
This results in incomplete tracking of call states on our side.

Actual Result:
Webhook is triggered only for completed calls. No events are sent for failed or incomplete call attempts.


Expected Result:
Webhook should send status-update or 
end-of-call-report
 events for all call outcomes (busy, failed, no-answer, etc.), not only for successfully completed calls.
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