Inbound Calls handling (solution suggestion)
Hello,
Although this is not a specific bug, it is a something that we are struggling to figure out how to solve.
We do have a system that we built and we are leveraging VAPI for orchestration of outbound calls, now what happens is that huge amount of calls end up in voicemail and then people call back. We use Twillio for connection and we do have backend logic that connects, Twillio with VAPI and our DB. Now the question is once we get called back Twillio will send us a webhook, we would like to then initiatiate the logic on our end to lookup that number (did we ever called it in the past) and if we did call it then pickup the call (inbound) and have the same assistant handling the conversation. What do you suggest to be the best approach/solution here? Any suggestions?
Thanks,
Mirko
Although this is not a specific bug, it is a something that we are struggling to figure out how to solve.
We do have a system that we built and we are leveraging VAPI for orchestration of outbound calls, now what happens is that huge amount of calls end up in voicemail and then people call back. We use Twillio for connection and we do have backend logic that connects, Twillio with VAPI and our DB. Now the question is once we get called back Twillio will send us a webhook, we would like to then initiatiate the logic on our end to lookup that number (did we ever called it in the past) and if we did call it then pickup the call (inbound) and have the same assistant handling the conversation. What do you suggest to be the best approach/solution here? Any suggestions?
Thanks,
Mirko
