Issue with Knowledge Base Data Retrieval
Issue with Knowledge Base Data Retrieval
I’ve created an Assistant for a Customer Support Agent, including FAQs and Release Notes.
Here’s what I did:
Added the FAQ and Release Notes as files
Linked them to a Query Tool
Attached the Query Tool to the Assistant
Problem:
When a customer asks about version information, the assistant is unable to retrieve the data from the knowledge base.
The tool is getting triggered
The response shows as success
But the assistant replies with: “I don’t have the specific details in the current knowledge base.”
I’ve attached a screenshot for reference.
Could you please provide suggestions on what might be misconfigured or missing?
I’ve created an Assistant for a Customer Support Agent, including FAQs and Release Notes.
Here’s what I did:
Added the FAQ and Release Notes as files
Linked them to a Query Tool
Attached the Query Tool to the Assistant
Problem:
When a customer asks about version information, the assistant is unable to retrieve the data from the knowledge base.
The tool is getting triggered
The response shows as success
But the assistant replies with: “I don’t have the specific details in the current knowledge base.”
I’ve attached a screenshot for reference.
Could you please provide suggestions on what might be misconfigured or missing?
