Issue with recurring payments failing on our account
We’re having an issue with the credit card on our account. For some reason we don’t understand, the card we had set up started failing payments. We replaced it a few weeks ago, but now the new card (which had been working perfectly until today) also started failing.
We’d like to know if this could be an issue on VAPI’s side, or if it’s the bank declining the recurring payments. Our account is set to “Pay as you go” with recurring $10 charges. Because this account has a high call volume, we usually see between 2–6 recharges per day.
Could you please check the logs on your end before we contact the bank?
Thanks a lot
We’d like to know if this could be an issue on VAPI’s side, or if it’s the bank declining the recurring payments. Our account is set to “Pay as you go” with recurring $10 charges. Because this account has a high call volume, we usually see between 2–6 recharges per day.
Could you please check the logs on your end before we contact the bank?
Thanks a lot
