afraid-scarlet
afraid-scarlet6d ago

Squad doesn’t work

I created a squad in the dashboard and connected three assistants, but inside the squad they don’t behave as expected. They say the wrong things, don’t execute the tool functions, often misunderstand what I say, and sometimes the main assistant doesn’t transfer the call to the other assistant. I double-checked everything in the squad setup assistants, configurations, models, voice, and even the pre-transfer message everything is filled in correctly.
1 Reply
Shubham Bajaj
Shubham Bajaj3d ago
Hi there, Thank you for your message. Our team is currently out of the office. We operate Monday through Friday, from 9:00 AM to 8:00 PM Pacific Standard Time (PST). We’ll get back to you as soon as possible during our normal business hours. If your message is urgent, please mark it accordingly or include “URGENT” in the subject line, and we’ll do our best to respond promptly. Warm regards,
Vapi
Customer Support Team Hi Nico, could you please provide a call id where the squad is used and doesn't behave as expected? We will compare the squad config to the separate assistant configs

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