sensitive-blue•6d ago
When I call in to assistants, they are not hearing or at last not responding to caller.
When I call in to assistants, they are not hearing or at last not responding to caller. The aaistant just says the opeing mesaeg and then neve responds after that. I have ttried on mutiple phones and still the same issue.
2 Replies
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Vapi
Customer Support Team
Vapi
Customer Support Team
Hi Tonner-OW-Inc.,
If your assistants are not hearing or responding to callers, please provide more detailed information to help troubleshoot the issue effectively. For assistant-related issues, include:
1. Call ID: Retrieve this from the Vapi Dashboard by locating the specific call.
2. Timestamp: Note the time in the recording where the issue occurred.
3. Detailed Description: Describe what happened and the expected vs. actual behavior.
4. Screen Recording: If the issue occurs on web-based calls, include a recording showing the problem.
5. Browser Information: Specify the browser and version you are using, if relevant.
For unresolved connection issues, sharing only the Call ID is sufficient. You can follow these guidelines to create a detailed issue report: How to Report Issues Effectively.
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