dramatic-maroonD
VAPI•4mo ago
dramatic-maroon

URGENT - Frontend Dashboard Not Displaying Call Logs

Hello VAPI Support,

I’m experiencing an issue where call logs are visible via the API but do not appear in the dashboard. Here are the details:

  • Call ID: 6a96b8e7-8fb3-44bd-aabc-5259f0f080be
  • Organization ID: 6c7396ee-497c-4075-8348-946295ca878a
Symptoms observed in the browser:
  1. Network request to Cloudflare PAT endpoint fails with 401 Unauthorized:
    GET https://challenges.cloudflare.com/cdn-cgi/challenge-platform/.../pat/... → 401 Unauthorized
  2. Sentry logging is rate-limited:
    POST https://o4506313494298624.ingest.us.sentry.io/... → 429 Too Many Requests
  3. Console warnings indicate failed fingerprint integrations:
    Dodgeball SDK: No URL provided for integration: DODGEBALL_FINGERPRINT_SERVICE_V2
What I’ve confirmed:
  • The API calls to /call/list and /call/{id}/logs succeed and return the expected call data.
  • This indicates the backend and recording settings are functioning correctly.
  • The issue appears to be frontend-related, likely related to the Cloudflare PAT mechanism or dashboard JS failing to load required resources.
Request:
Please advise on:
  1. How to ensure the dashboard frontend properly retrieves the private access token for my account.
  2. Any additional steps needed to fix the call log rendering issue for this Call ID.
Thank you for your assistance.

Best regards,
Felix
Was this page helpful?