unwilling-turquoise•7d ago
Organizations & Members
1. Organization Name - I'm trying to edit the Organization Name, and I keep getting "Error updating organization: account operation request denied." I created the organization so I don't know why I can't edit the name. Here's the organiztion ID: 073e7f9f-254a-476d-ba1d-7809153aecb1
2. Members - In the same organization, I'm trying to invite a new member. I always get the error: "Error inviting user - account operation request denied."
Please advise, these operations previously worked.
3 Replies
Hi Mikee,
For the issues you're experiencing with editing your organization name and inviting new members, the "account operation request denied" message often indicates permission or configuration restrictions specific to your account or organization.
1. Editing Organization Name: Ensure that your account has the necessary administrative permissions to make changes to the organization settings. As you mentioned creating the organization, it might be worth checking if there've been any changes to your role or permissions.
2. Inviting Members: When inviting new members, ensure you are logged in with appropriate permissions. Double-check the steps outlined in our changelog that, when inviting users, you need to select a role (Editor or Admin). Also, confirm that you're within any limits on member invitations.
If permissions seem correct, there may be a temporary issue with the account settings that could self-resolve. Consider logging out and back into your account or using a different browser to ensure it's not a session or cache issue. If problems persist, there may be an underlying issue that requires further investigation.
You can also review How to Report Issues Effectively for tips on what information might help expedite troubleshooting.
Please do let us know if you need further assistance about this and we will gladly investigate further.
Please do let us know if you need further assistance about this and we will gladly investigate further.
How to Report Issues Effectively | Vapi
Learn how to structure your issue reports for fast and accurate resolution
unwilling-turquoiseOP•3d ago
Thank Aniah, I've made sure to do what you prescribed multiple times and it's still an issue. I provided the organization ID and owner (admin@agenticfloai.com). There is no call details to actually add because on the organization / user level. Please advise on how to proceed.
In the case that you won't be able to change the name on your end, what would you like to rename the org? Also we can invite people to your org from our end if you provide their emails as well