rare-sapphire•2w ago
Call Forward ends call
Whenever i have a call forwarded with a Transfer Call Node in my Workflow, it plays the pre-transfer Message, and just ends the call immidiatly afterwards. In the success evaluation it says pass, but it didnt do anything but hang up. I tried both a transfer node and a tool node with a transfer tool in it. Same result. And while I am at it, please add Variables to phone numbers in the transfer node, so it can have a simple dynamic transfer. thanks
25757d39-a9af-4dff-90a5-5427b3b32490
3 Replies
Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
deep-jade•4d ago
I am running into the same thing. We tried using the Handoff tool isntead and the agent stays on the call, but no transfer happens
Hello,
We are sorry for the delay and we really appreciate your patience and kind understanding.
We are still looking into it and will get back with you.