eastern-cyan
eastern-cyan2w ago

Drivers License and selfie

Hey so why is vapi asking for my drivers license and selfie, i dont feel comfortable submitting my personal information like that and i think thats very insecure. I live in the US where this isnt really a thing, is there a way that I can be exempt from this?
8 Replies
eastern-cyan
eastern-cyanOP2w ago
Also when i try to take a selfie it just wont work
Sahil
Sahil2w ago
Sorry to hear about the issues you are having with account access. Please provide the email address associated with the account and we will take a look in the backend to find any issues.
eastern-cyan
eastern-cyanOP2w ago
but do i have to submit a divers license and selfie, it worked just fine yesterday?
Sahil
Sahil2w ago
Yes, you need to submit those.
eastern-cyan
eastern-cyanOP7d ago
ok i submitted everything and its taking forever to verify me, is there something wrong? i just canceled the verification because it was spinning for 2 hours i literally walked away to go and do something else and came back and it was still spinning can we please get this resolved soon?
Sahil
Sahil5d ago
Can you send your account email address?
eastern-cyan
eastern-cyanOP4d ago
ill dm it to you ah nvm i guess i cant dm 5iveofswords@proton.me Any update? This request has been open for about a week at this point and nothing has been done
Sahil
Sahil4d ago
hi, now you can login

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