sensitive-blue•2w ago
[ES] Assistant ignores tool-calling, hallucinates, and switches to English
Call ID: b91e1b9a-db9e-4053-a9aa-c4df4cbb1e51
Timestamp: 2025-08-19 18:34 UTC (Spain use case; conversation configured as Spanish-only)
Expected response:
For “precios para teñirme el pelo”, the assistant should call consultaInfo and reply in one short line in Spanish. Since hair coloring isn’t in our business data, it should return exactly:
“No consta. Puedes confirmarlo en recepción.”
Actual response:
No consultaInfo call. Long monologue, mixes Spanish and English, leaks internal instructions (“Use Consulta Info…”), invents “orientative prices”, and doesn’t let the user speak.
3 Replies
Hey, thanks for sharing your details. Our team will look into it and get back to you soon with an update.
sensitive-blueOP•6d ago
Ok thanks, please inform me as soon as possible.
Hi, Sorry it's taking longer than usual our team is looking into and get back to you with an update soon in few hour.
Hi, you can use GPT 4.1 or Claude Sonet 3.5/3.7 series model. Set the temperature to around 0.3 and rewrite the assistant prompt in Spanish (only for Spanish-speaking assistants). Optionally, also rewrite the tool description in Spanish.