optimistic-gold•2w ago
Urgent: Unable to Verify Identity and Access Vapi Account
I am stuck on the KYC, a long-time user of your service for over a year, but I’m currently locked out of my account due to an issue with identity verification. I’ve attempted the process multiple times, but it keeps getting stuck during processing and never completes.
This has left me unable to access my Vapi account, which I rely on for ongoing projects. Please look into this issue and advise on how I can regain access as soon as possible.
Let me know if you need any additional information to verify my identity manually.
Thank you

3 Replies
Sorry to hear about the issues you are having with account access. Please provide the email address associated with the account and we will take a look in the backend to find any issues.
fascinating-indigo•4d ago
Hey i'm having the same issue, can you please help
Hi, can you send your account email address?