SIP Refer / Xfer not working
When I try to get the AI agent to transfer the call to another SIP number, the call drops
TWhen I try to get the AI agent to transfer the call to another SIP number, the call drops
AAre you currently testing the transfer using a web call?
If yes, that’s likely the cause of the issue. Try testing it by calling from an actual phone number instead.
If yes, that’s likely the cause of the issue. Try testing it by calling from an actual phone number instead.
THello no
TIs there a way to pay for premium support?
TThanks for your answer
TSo the flow more or less looks like this:
TSIP Inbound -> AI Agent -> SIP Outbound Xfer (call dies)
T@Hilal @ UnitZero AI
KBuild and manage voice AI agents that conduct human-like conversations. Access real-time analytics, configure assistants, and monitor your AI voice applications.
ANo public “add-on” to pay for premium support unless you’re on an Enterprise plan.
Enterprise includes dedicated support channels, escalations, and 24/7 coverage.
Startup Program members (if eligible) get priority Slack support and perks for ~1 year.
Enterprise includes dedicated support channels, escalations, and 24/7 coverage.
Startup Program members (if eligible) get priority Slack support and perks for ~1 year.
Teead07d6-ffaf-403a-93e9-40f7be1b9545
THello?
KHey Wocar01, sorry for the late response. Can you please provide your call ID? I need it to help with the call forwarding issue.
Tb5d3a9fc-6f8c-43f0-832e-754476f31ccb
KWe are sending the SIP REFER request correctly and it seems your telephony provider is not connecting properly. You will need to check with them about it.
TOk let me review
