Bug Report: Call Forwarding Ends Without Assistant Response
Dear Vapi Support Team,
I hope you're doing well.
I'm reaching out to report a bug related to call forwarding behavior. When a call is forwarded and goes unanswered, the call is abruptly disconnected without any response or explanation from the assistant. There's no indication to the caller that the forwarded party was unavailable, busy, or declined the call—the line is simply cut.
I’ve tested this using experimental warm transfers, strictly following all formatting and documentation. The issue occurs consistently.
To help you investigate, here are the specific details:
Call ID: xxxxxxxxxxx
Timestamp: 24 July 2025, 5:00 PM
Expected Behavior: The assistant should return to the call and inform the caller that the forwarded user was unavailable or did not answer.
Actual Behavior: The call was disconnected immediately without any message or return from the assistant.
This results in a confusing user experience and affects call flow reliability.
Please let me know if you need any further information to help diagnose the issue.
Best regards,
shubham @Duckie
I hope you're doing well.
I'm reaching out to report a bug related to call forwarding behavior. When a call is forwarded and goes unanswered, the call is abruptly disconnected without any response or explanation from the assistant. There's no indication to the caller that the forwarded party was unavailable, busy, or declined the call—the line is simply cut.
I’ve tested this using experimental warm transfers, strictly following all formatting and documentation. The issue occurs consistently.
To help you investigate, here are the specific details:
Call ID: xxxxxxxxxxx
Timestamp: 24 July 2025, 5:00 PM
Expected Behavior: The assistant should return to the call and inform the caller that the forwarded user was unavailable or did not answer.
Actual Behavior: The call was disconnected immediately without any message or return from the assistant.
This results in a confusing user experience and affects call flow reliability.
Please let me know if you need any further information to help diagnose the issue.
Best regards,
shubham @Duckie
