other-emerald•3mo ago
Elevenlabs Cost
Hi, so I was calculating my cost for running an AI caller an I found that if I use eleven labs it would cost me $1,320/month just in Elevenlabs subscriptions eventhough I see Vapi charges for it.
3 Replies
Hey, I see you're looking into the costs for running an AI caller with Eleven Labs. It sounds like you're noticing the subscription fees and the charges from Vapi. If you have specific questions about the pricing or how it all works together, let me know, and I can help clarify!
other-emeraldOP•3mo ago
Yes could you please clarify?
Why is there a cost for elevenlabs on Vapi if I pay for it anyways on eeleven labs aswell
Hi,
First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.
Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:
- Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
- Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
- Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
- Accounts with usage over 1,000 minutes/month will receive prioritized support.
- For all general inquiries, we’re establishing a standardized 48-hour response time.
We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible.
Thank you for your continued patience and for being part of our journey.
Warm regards,
Vapi Team