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VAPI•6mo ago
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Live Call Transfer Ending Immediately After Transfer Attempt

Calls are ending immediately after transfer attempts instead of successfully connecting to the destination number. The system initiates the transfer correctly via live-control API, but the call is being ended instead of completing the transfer to the target phone number.

Calls IDs:

  • d869b59b-e2d0-4da1-aaa9-3e2b99522934
  • dfb8ad07-2a14-41eb-89fe-df3eb2ee8405
  • 8ec0d1f6-cc61-489b-a945-7cbb69f54a52
## Observed Behavior

  1. Call begins normally and is active
  2. Transfer is initiated to destination number
  3. Call immediately ends instead of connecting to the transfer destination
  4. The intended recipient never receives the transferred call
## Technical Details

Current Live call control Transfer payload

{
  type: 'transfer',
  destination: {
    type: 'number',
    phoneNumber: '[DESTINATION_NUMBER]',
  },
  content: 'Transferring your call now',
}


Expected Behavior


Transfer should successfully bridge the call to the destination number without terminating the original call session.
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