VAPI•6mo ago

Over Concurrency Limit Issue

We have Agency plan, for last 1 week we are not able to make calls.

Please help. Our org_id: 8fc7cafc-bece-494b-9244-69efbf0d5770

sour-pinkOP•7/14/25, 9:23 AM

@Kings_big

@Jordan anyhelp will be appreciated.. we are stuck and not able to use our Agency plan.

sour-pinkOP•7/14/25, 11:36 AM

@Vapi Team @Vapi please help

sacred-rose•7/14/25, 3:00 PM

@Vapi Team Hi, I do have the exact same problem here. It works on a secondary free account I created but it doesn´t on the main one where I have credits.

sour-pinkOP•7/14/25, 3:23 PM

@Shubham Bajaj can you help, I am waiting for good time now. I have also sent email to support@vapi.ai,
jordan@vapi.ai, vijay@vapi.ai however no response so far.

extreme-purple•7/14/25, 5:51 PM

Thank you for sharing your information! I’ll keep you posted as I work on resolving your issue. Your patience is truly appreciated..

Ssour-pink @Shubham Bajaj can you help, I am waiting for good time now. I have also sent em...

extreme-purple•7/14/25, 9:38 PM

Hey, Your concurrency counter has been reset to zero, could you try again with few test calls?

sour-pinkOP•7/15/25, 11:28 AM

that fixed it. Thanks.

sour-pinkOP•7/16/25, 2:45 PM

I again got flagged not sure what am I doing wrong. Is it just the volume or something, based on the agency plan we can do 50 concurrent calls. I am scheduling calls for later without the campaign feature, is it that?

@Kings_big

can you share RCA this time to be sure.

VapiAPP•7/16/25, 11:45 PM

Hey Anand Padia 'Andy',

I wanted to let you know that we're managing a high volume of support requests at
the moment, so our response time might be a bit slower than usual.
I truly appreciate your understanding and will get back to you as soon as possible!

Thanks again for your patience!

VapiAPP•7/26/25, 1:42 PM

Hi,

First off, we want to sincerely apologize for the delay in getting back to you. We understand how frustrating it is to wait - especially when you're counting on us - and we owe you a clear explanation of what’s been happening and how we’re addressing it.

Over the past few weeks, we've seen a significant increase in support requests. While this reflects exciting growth, it has also stretched our small team and exposed some real challenges in scaling our support operations. To improve your experience, we’ve taken a step back to reassess our approach. Here’s what we’re implementing:

Smarter Support Through Automation: We’re investing in our AI support systems to help you resolve issues more efficiently. Soon, our support bot will offer expanded capabilities, making it easier to access accurate, instant help—particularly for common or repetitive queries.
Expanding the Support Team: To meet growing demand, we’re adding 2–3 new team members focused on managing support volume and improving response times.
Prioritized SLAs for High-Usage Accounts: We’re introducing service level improvements for users who are growing with us:
Accounts with usage over 1,000 minutes/month will receive prioritized support.
For all general inquiries, we’re establishing a standardized 48-hour response time.

We’re confident these steps will lead to faster, more reliable support and help us better serve you as you grow with us. Also, in case you still need help with this ongoing ticket, do let us know, and we will help you get this resolved as soon as possible.

Thank you for your continued patience and for being part of our journey.

Warm regards,

Vapi Team

Over Concurrency Limit Issue

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