Persistent "Invalid Key" Error (401) Despite New Keys and Connections
Hello Vapi Support Team,
I am experiencing a persistent "Invalid Key" error and hope you can help me resolve it.
The Problem:
Every time I try to run a test call with any of my assistants, the call fails with the error: Invalid Key. Hot tip, you may be using the private key instead of the public key, or vice versa.
Troubleshooting Steps Already Taken:
This error occurs even though I have performed the following steps multiple times:
Created a "Minimal-Test" Assistant: I created a brand new assistant with only a one-sentence prompt, a standard OpenAI model (gpt-4o-mini), and a standard ElevenLabs voice. This minimal assistant fails with the same "Invalid Key" error.
Deleted Old Connections: I have deleted all existing OpenAI and ElevenLabs connections in my Vapi account settings.
Generated New API Keys: I have generated brand new, fresh API secret keys from both OpenAI and ElevenLabs.
Created New Connections: I have created new connections in Vapi using these new, valid secret keys.
Re-assigned Connections: I have ensured that the new assistant is correctly using these new connections.
Since the error persists even on a minimal assistant with fresh keys and connections, I strongly suspect there might be a technical issue or a "stuck" configuration within my Vapi account.
Could you please investigate this on your end?
My Organization ID: afbd0fd2-2c28-49ed-bdb6-7685f73d3a56
Assistant ID of the "Minimal-Test": 7b5ba231-41ba-4db4-8f0b-c23ffabda3ce
Thank you for your help!
Best regards,
I am experiencing a persistent "Invalid Key" error and hope you can help me resolve it.
The Problem:
Every time I try to run a test call with any of my assistants, the call fails with the error: Invalid Key. Hot tip, you may be using the private key instead of the public key, or vice versa.
Troubleshooting Steps Already Taken:
This error occurs even though I have performed the following steps multiple times:
Created a "Minimal-Test" Assistant: I created a brand new assistant with only a one-sentence prompt, a standard OpenAI model (gpt-4o-mini), and a standard ElevenLabs voice. This minimal assistant fails with the same "Invalid Key" error.
Deleted Old Connections: I have deleted all existing OpenAI and ElevenLabs connections in my Vapi account settings.
Generated New API Keys: I have generated brand new, fresh API secret keys from both OpenAI and ElevenLabs.
Created New Connections: I have created new connections in Vapi using these new, valid secret keys.
Re-assigned Connections: I have ensured that the new assistant is correctly using these new connections.
Since the error persists even on a minimal assistant with fresh keys and connections, I strongly suspect there might be a technical issue or a "stuck" configuration within my Vapi account.
Could you please investigate this on your end?
My Organization ID: afbd0fd2-2c28-49ed-bdb6-7685f73d3a56
Assistant ID of the "Minimal-Test": 7b5ba231-41ba-4db4-8f0b-c23ffabda3ce
Thank you for your help!
Best regards,
