Problem in a node in workflow 2.0
I have a workflow that on the first nodes works correctly, until it arrives to a node where the user has to say the plate number of his vehicle. The flow stops there I think as it does not detect correctly when the user has finished saying the plate or something like that.
I have created a new workflow with two nodes, to test, and it keeps stopping when the agent asks for the plate. When it asks it and you say a valid plate it doesnt say anything.
I tryied improving my prompt again and again but the flow doesnt go further from that node.
Here its my promt that I have in the node that stops (that originally is in Spanish as my workflow is in Spanish):
Ask the user the following question: "Can you tell me the vehicle's license plate number?" Wait for the response, then confirm:
A of Almería
B of Barcelona
C of Cádiz
D of Dinamarca
E of España
F of Francia
G of Granada
H of Huelva
I of Ibiza
J of Jaén
K of Kilo
L of León
M of Madrid
N of Navarra
O of Oviedo
P of Portugal
Q of Queso
R of Rioja
S of Sevilla
T of Tarragona
U of Uruguay
UVE. of Valencia
UVEDOBLE. of Whisky
X of Xenón
Y of Yolanda
Z of Zaragoza.
#If the license plate that has been confirmed is incorrect
If the user says that the license plate you have confirmed is incorrect, ask for the license plate again and confirm it again in the same way I explained before in "# License Plate Confirmation." If after reconfirming the license plate, the client says it is incorrect, repeat the process I explained in "#If the license plate that has been confirmed is incorrect."
(I continue the prompt in the next message I will send due to the word cap)
I have created a new workflow with two nodes, to test, and it keeps stopping when the agent asks for the plate. When it asks it and you say a valid plate it doesnt say anything.
I tryied improving my prompt again and again but the flow doesnt go further from that node.
Here its my promt that I have in the node that stops (that originally is in Spanish as my workflow is in Spanish):
Ask the user the following question: "Can you tell me the vehicle's license plate number?" Wait for the response, then confirm:
License Plate Confirmation
Repeat the license plate and make sure the customer understands it correctly. Say the numbers, number by number and letter by letter, alphabetically, in Spanish. Example: "The license plate is: one, five, three, two, B for Barcelona, M for Madrid, G for Granada." If it's a letter, say the corresponding word from the following table:A of Almería
B of Barcelona
C of Cádiz
D of Dinamarca
E of España
F of Francia
G of Granada
H of Huelva
I of Ibiza
J of Jaén
K of Kilo
L of León
M of Madrid
N of Navarra
O of Oviedo
P of Portugal
Q of Queso
R of Rioja
S of Sevilla
T of Tarragona
U of Uruguay
UVE. of Valencia
UVEDOBLE. of Whisky
X of Xenón
Y of Yolanda
Z of Zaragoza.
#If the license plate that has been confirmed is incorrect
If the user says that the license plate you have confirmed is incorrect, ask for the license plate again and confirm it again in the same way I explained before in "# License Plate Confirmation." If after reconfirming the license plate, the client says it is incorrect, repeat the process I explained in "#If the license plate that has been confirmed is incorrect."
(I continue the prompt in the next message I will send due to the word cap)
