Calls not being transferred by AI Agent.
Hi,
I’ve configured a "transfer_call_tool" in my assistant, which is being triggered correctly based on the call transcript and tool logs. However, despite the assistant reporting the transfer and the destination being correctly defined in E.164 format, the call is never received at the destination — and no SIP or PSTN activity is recorded in Twilio or my Dialpad console. I've tested with a Twilio number, Dialpad number, and my personal mobile number. However in all cases the assistant speaks the transfer message and the tool logs confirms the execution but no actual calls are placed.
I’ve configured a "transfer_call_tool" in my assistant, which is being triggered correctly based on the call transcript and tool logs. However, despite the assistant reporting the transfer and the destination being correctly defined in E.164 format, the call is never received at the destination — and no SIP or PSTN activity is recorded in Twilio or my Dialpad console. I've tested with a Twilio number, Dialpad number, and my personal mobile number. However in all cases the assistant speaks the transfer message and the tool logs confirms the execution but no actual calls are placed.
