Need help with IVR implementation
I want to implement IVR with VAPI. This is my system prompt:
If no number is entered after this statement “Welcome to X. If you are already a customer of our company, press 1. If not, press 2. Or if you have questions about our vacancies or your application, press 3.”. Repeat the same statement until the number is entered.
After entering the number (for example “[LOG] Keypad received from customer: 2”), say which number the user has dialed and then end the call by using the “endCall” tool
And when I call it, I see in the logs "[LOG] Keypad received from customer: 3" but the agent never answers. Can anyone help me? Call ID: d8312267-6e70-4018-a9b6-47890e5918dc
If no number is entered after this statement “Welcome to X. If you are already a customer of our company, press 1. If not, press 2. Or if you have questions about our vacancies or your application, press 3.”. Repeat the same statement until the number is entered.
After entering the number (for example “[LOG] Keypad received from customer: 2”), say which number the user has dialed and then end the call by using the “endCall” tool
And when I call it, I see in the logs "[LOG] Keypad received from customer: 3" but the agent never answers. Can anyone help me? Call ID: d8312267-6e70-4018-a9b6-47890e5918dc
