VAPI•6mo ago

Phone Number Stuck After Org Deletion

Problem: Deleted organization but can't re-add Twilio number to new org. Still getting "Phone number already in use by another org" error.
Steps:

Deleted old organization with Twilio number
Try to add same number to current org
Error: "Phone number already in use"

Expected: Number should be available after org deletion
Actual: Number still appears claimed by deleted org
Impact: Can't deploy agents without phone integration

extreme-purple•6/25/25, 6:12 PM

Deleting a Twilio organization doesn't release its phone number so you must manually release it in the Console otherwise, it's still tied to the old org, and only Twilio Support can help reclaim or transfer it if it's not available for repurchase..

aware-amethyst•6/26/25, 6:58 AM

Write a mail to VAPI support. It can be done by their support from backend.

Eextreme-purple Deleting a Twilio organization doesn't release its phone number so you must manu...

significant-grayOP•6/26/25, 12:05 PM

Thank you for the help, it's a Vapi org, not a Twilio org

Aaware-amethyst Write a mail to VAPI support. It can be done by their support from backend.

significant-grayOP•6/26/25, 12:05 PM

Thank you for the help

significant-grayOP•6/26/25, 12:06 PM

I've been waiting for more than 24 hours for their response to my email

Ssignificant-gray I've been waiting for more than 24 hours for their response to my email

extreme-purple•6/26/25, 12:13 PM

We can assist you here!!

Eextreme-purple We can assist you here!!

significant-grayOP•6/26/25, 12:20 PM

Thanks for offering to help! To protect my account info, could you confirm you're from official Vapi support?
I have an ongoing thread with Shubham about a Twilio number stuck as 'in use by another org' even after deleting the old organization - been waiting on a response since yesterday. Happy to share details privately if you're verified support.

Ssignificant-gray Thanks for offering to help! To protect my account info, could you confirm you'r...

extreme-purple•6/26/25, 12:25 PM

I'm part of Vapi support teams, send me the support url link so I can update Shubham to help you on your request when online thanks..

significant-grayOP•6/26/25, 12:25 PM

I initially had two Vapi organizations - a personal testing account and my company account. The Twilio number was working fine in my company account, but then it suddenly disappeared from that account yesterday.
When I tried to re-add the number to my company account, I got an error saying it was 'already in use by another org' - presumably because the system thought it was still tied to my personal testing account.

significant-grayOP•6/26/25, 12:26 PM

I followed the support suggestion and completely deleted my personal testing organization, but I'm still getting the same error when trying to add the number back to my company account. It seems like there's a backend issue where the number is still flagged as 'in use' even though the organization that was supposedly using it no longer exists.

Eextreme-purple I'm part of Vapi support teams, send me the support url link so I can update Shu...

significant-grayOP•6/26/25, 12:27 PM

I don't have a specific support URL since this has been handled through email

Ssignificant-gray I don't have a specific support URL since this has been handled through email

extreme-purple•6/26/25, 12:29 PM

Ooh ill try find it

Eextreme-purple Ooh ill try find it

significant-grayOP•6/26/25, 12:30 PM

Thank you!

Phone Number Stuck After Org Deletion

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