VAPI•7mo ago

Unable to Login to Dashboard with Google SSO

Problem: Cannot log in to VAPI dashboard - page continuously redirects to login screen
Severity: High - Blocking access to the production healthcare AI voice agent project
User Account: kenton.rowland@fortyau.com
Date Started: 6/19/25

What's Happening

Click the "Google" login button on VAPI dashboard
Complete Google authentication successfully
Get redirected back to VAPI login page (no error message)
Browser shows 401 unauthorized errors in network tab

What I've Tried

Cleared browser cache and cookies
Tried different browsers (Chrome, Firefox)
Tried incognito mode
All same result - redirects back to login

Error Codes Observed

401 Unauthorized errors from https://api.vapi.ai/credential
401 Unauthorized errors from Cloudflare challenge endpoints
Multiple failed authentication attempts in network logs

Browser: Tried on Chrome and Firefox - cleared cache/cookies and browser history - no luck
Operating System: Mac
Device: Desktop

then-purpleOP•6/20/25, 6:30 PM

any update here @Sahil ? I've now tried on a different machine also. believe it's related to my account

KyleAPP•6/20/25, 7:20 PM

We have whitelisted your account, removed any flags for KYC invalidation, and sent you a magic link to your email. Please use that link to login to your account and let us know if you encounter any issues

Ccomprehensive-tomato We have whitelisted your account, removed any flags for KYC invalidation, and se...

then-purpleOP•6/21/25, 3:18 AM

Unfortunately, that didn’t work for me either. My console logs still indicate a 401 unauthorized response when the page redirects from Google sign-on. Additionally, when I try to reset my password, the password page loads briefly before redirecting me back to the login page. I wonder if this is because I’ve been added to three different organizations. I’m curious if I should ask my client to remove me from their organization if that would resolve the issue. I’m running out of ideas and becoming a bit frustrated because this issue is hindering my ability to fully support my client.

then-purpleOP•6/23/25, 6:12 PM

@kyle brunker @Sahil I'm not sure why this fixed it, but I had my client remove me from their org, and now I have access to my test accounts without being redirected back to the login. I believe having view access in the client's account was what caused my authentication to break, because it happened after I tried to delete a call log. asking the client to re-add me with full access to see if the problem persists.

Tthen-purple @kyle brunker @Sahil I'm not sure why this fixed it, but I had my client remove ...

living-lavender•6/23/25, 6:12 PM

Good find, it might be because of it.

living-lavender•6/23/25, 6:12 PM

Can you test it out and lmk

then-purpleOP•6/23/25, 6:15 PM

Yep, I think that was it. The client added me back to their organization with full access, and I'm not experiencing any redirects. I also deleted an old test record without any issues. If you remove create/delete actions and components from the UI so users can't modify records, I bet that would prevent users from encountering this issue.

living-lavender•6/23/25, 6:19 PM

Thanks will let the team know about it

KyleAPP•6/23/25, 11:21 PM

This is a great find. Thank you for sharing these details and our team will use this information to improve our platform! Let us know if you continue to have issues with your account

then-purpleOP•6/26/25, 6:35 PM

@Sahil @kyle - Okay guys, unfortunately, the problem has returned. I think it's specific to the client's account. When I try to navigate to my dev environment, it doesn't redirect to the login page, but when I'm on the client's page, it redirects. I've had the client remove me and add me back, but it's still redirecting me back to the login page. Any suggestions?

living-lavender•6/27/25, 4:42 AM

Can you send me client email address as well?

then-purpleOP•6/27/25, 8:27 PM

guardianhealthservicesllc@gmail.com's Org

then-purpleOP•6/27/25, 8:28 PM

It feels related to the org, as my dev lead had the same issue. If we tried to quickly navigate to the default org, it wouldn't log us out. But the auto logout would happen so quickly that the workaround isn't super successful. The only thing that worked was having the client remove us from the org. Once added back, we run into the issue again.

KyleAPP•6/29/25, 8:32 PM

We are reviewing the details of your request and will reach out to you when we have an update or if we need additional information.

KyleAPP•7/2/25, 7:44 AM

We are not able to find that org. If you happen to have the org id that would be helpful, but if the org doesn't exist that may be the issue.

then-purpleOP•7/10/25, 4:21 PM

Apologies it was guardianhealthservicesllc@gmail.com's Org

then-purpleOP•7/10/25, 4:21 PM

But I had the admin remove me and then add me back again and it has been working fine

then-purpleOP•7/10/25, 5:17 PM

we can disregard this issue for now

KyleAPP•7/11/25, 10:25 AM

Glad the issue was resolved. Please reach out to us if you have any other questions regarding this issue

Ccomprehensive-tomato Glad the issue was resolved. Please reach out to us if you have any other questi...

crooked-brown•9/2/25, 1:16 PM

Hello Kyle, I am encountering the same exact problem from my account and can't login through Google login. Can you help me somehow?
gmail: aleksandarnikolic1909@gmail.com

KyleAPP•11/18/25, 4:04 AM

I sincerely apologize for the delayed response to your support request.
We implemented better tracking for support tickets to ensure timely responses going forward, but due to a technical limitation, this only applies to tickets created after this past week.
I'm closing this older ticket, but if your issue still needs attention, please:
Reply with 'REOPEN' or
Email support@vapi.ai with any updates
I'll personally ensure your new request gets prompt attention.
Thank you for your patience.
Best regards,
Vapi Support Team

Unable to Login to Dashboard with Google SSO

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