Agent quit working- no changes on our end
We had an agent we had built for integration with High Level. Everything tested perfectly on 6/16 and 6/17 in the morning. By 6/17 afternoon we began to get an error where our outbound voice agent would collect all info like name, email, address then when going to book the appointment we get responses like:
-Temporary issue with system
Organization- info@10caratpros.com
Assistant is NATA outbound voice
3 Example calls:
Call Id# ec404184-24d7-4994-bb96-e466284a5c4d
Call Id# ec9e7879-ae6f-4358-8729-c037b47fea1c
Call Id#8aa93c55-db6d-479a-9fb2-cfacd2376e3b
The agent should have been able to check appointment availability, offer appointments and book appointment but it said it could access the system etc.
-Temporary issue with system
- It looks like there's a problem with our scheduling system
- I'm currently unable to access our scheduling system.
Organization- info@10caratpros.com
Assistant is NATA outbound voice
3 Example calls:
Call Id# ec404184-24d7-4994-bb96-e466284a5c4d
Call Id# ec9e7879-ae6f-4358-8729-c037b47fea1c
Call Id#8aa93c55-db6d-479a-9fb2-cfacd2376e3b
The agent should have been able to check appointment availability, offer appointments and book appointment but it said it could access the system etc.
