VAPI•7mo ago

Complaint: How do I get faster support from Vapi?

I raise an issue on here but support takes a long time to respond. Like, if there are multiple answers and questions to my issue it can take days if not weeks to get the issue resolved. Do you have a premium service?

The problem I have is the Go High level Get Available Slots issue many of us are experiencing. I have a ticket open and see other open tickets for this same issue and they are not solved. Surely this is tool issue should be simple to remedy?

Vapi Support BotAPP•6/18/25, 5:13 AM

Thank you for your feedback. For the fastest support, Vapi recommends enterprise customers use their dedicated channels, but all users can also reach out via email (support@vapi.ai) or the Discord #support channel.

To help us assist you better with the "Go High Level Get Available Slots" issue, could you please specify if you are encountering a particular error message or behavior when trying to retrieve available slots? This will help us provide more targeted troubleshooting or escalate your case if needed.

For more details on support options, see the Vapi Support documentation.

Sources:

⤵️ Mention @Vapi Support Bot for follow-ups 🐥

VapiAPP•6/19/25, 3:16 AM

Hi Ade, our team is still working on the GHL check availability tool and will be implemented as soon as it passes testing. We thank you for your patience while we resolve this issue.

dangerous-fuchsia•6/19/25, 3:17 AM

Hey @Ade ,

Could you share the support tickets marked as InvestigationInvestigation or Waiting for team updatesWaiting for team updates that took a week to respond? Typically, these tickets take longer, but it's an exception. Most other tickets have responses within 24 hours.

I don't believe we let you wait for weeks or more than a day, but please share the tickets. I'll respond to them and fix the issue.

This is a public forum, and we're here to help.

distinguished-brownOP•6/19/25, 5:14 AM

I do not see any tickets with those markings, only unsolved. Responses within 24hrs yes but not working remedies in my case. I have to try for days to fix myself. Furthermore, my support tickets takes me to chase you for updates - this is where the lapsed time creeps.

Ccomprehensive-tomato Hi Ade, our team is still working on the GHL check availability tool and will be...

distinguished-brownOP•6/19/25, 5:15 AM

Thanks Kyle, do you have an ETA please?

Complaint: How do I get faster support from Vapi?

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