wee-brown•3mo ago
MCP tools not working. seems there is an outage
I am getting this error esult": "{"error": "Failed to connect to MCP server"}",
callId: f8c4645a-2583-405d-8629-bed4602cf091
Double checked my mcp server and no messages were sent to the server. can confirm it was running fine with no new changes since it was last tested
35 Replies
Thanks for sharing the error and callId.
To help narrow down the issue, could you please check the Vapi status page to see if there are any reported outages, and let me know if the problem persists after confirming your network and API key setup?
This will help determine if it's a platform-wide issue or a local configuration problem. Sources: - Vapi MCP Server Documentation - Vapi MCP Tool Documentation - Vapi Support - Vapi Status Page
To help narrow down the issue, could you please check the Vapi status page to see if there are any reported outages, and let me know if the problem persists after confirming your network and API key setup?
This will help determine if it's a platform-wide issue or a local configuration problem. Sources: - Vapi MCP Server Documentation - Vapi MCP Tool Documentation - Vapi Support - Vapi Status Page
⤵️ Mention @Vapi Support Bot for follow-ups 🐥
passive-yellow•3mo ago
I have also been experiencing the same issue recently with different MCP servers. Happened yesterday around the same time and again today.
Same as @Raju the error on the logs is: "result": "{"error": "Failed to connect to MCP server"}" while I was able to test my MCP test tool and it’s working.
Here is an example of a call id where I experienced that issue: e30652ec-34fd-4aec-8f7f-235d11d6171f
metropolitan-bronze•3mo ago
Same
optimistic-gold•3mo ago
happening to me right now as well
are you guys calling the GHL integration 'get calendar availability'?
genetic-orange•3mo ago
@COB Tom981 I am facing same issue for same purpose, did you find any solution?
optimistic-gold•3mo ago
so far no solution.
metropolitan-bronze•3mo ago
Maybe they don't have 24/7 support - which is bad news - It's a shame support is lacking
optimistic-gold•3mo ago
yeah its a shame. i do believe it is a vapi/ghl issue.
however, i will share that i did make a fallback case. in the meantime. maybe we can take this as an opportunity to make our solutions bulletproof.
passive-yellow•3mo ago
@COB Tom981 If you don’t mind sharing, what’s your fallback option? Direct API call with another tool that the model will use if the first one fails?
optimistic-gold•3mo ago
well since i’m doing an appointment setter that checks availabilities. If the availability check doesn’t work, i just grab their preferred date and time to book in anyways. then i send it through a review/approve workflow so that the call completes successfully and we can capture the lead.
then i can have someone look at the incoming ‘request’ with the preferred date and time, and do a manual check whether the appointment can fit into the calendar
so normally my workflow is
1. check availability
2. book appointment.
the fallback workflow is:
1. get a preferred time and date
2. check availability manually
^
metropolitan-bronze•3mo ago
Great idea for now that is whilst they get their act together
Or we create the function ourselves
Vapi's is super flaky
I pledge that when we have a workaround (replit) and its robust I will share with all FOC
optimistic-gold•3mo ago
yeah i figured i should probably create the function myself. only problem is that checking availabilities is a bit beyond my skill level especially with GHL calendars.
Unless it isn’t as hard as it really seems?
subsequent-cyan•3mo ago
okayy
is there any outher solution ?
Any update guys!
metropolitan-bronze•3mo ago
Nope and Nope!
I am trying to build a tool to directly query the calendar
optimistic-gold•3mo ago
one guy reported that it fixed for him once he duplicated the assistant
wee-brownOP•3mo ago
@Shubham Bajaj can you please help wit hthis
its still not fixed after 24 hours. not sure what is going on @Vapi Team
doesn't work for me.
we have a client onboarding postponed to today all because of this and it looks like its not gonna be up anytime soon
flat-fuchsia•3mo ago
same issue here on a custom mcp server that was previously working fine. the vapi assistant suddenly started making POST requests to the SSE endpoint which fail. the mcp testing tool in the vapi dashboard still works, it's just the tool calling from the assistant that broke.
wee-brownOP•3mo ago
yeah, thats exactly my situation
Hi, we apologize for the long wait. After reviewing the logs for the provided call id, we would like to know how you are conducting your tests for your MCP outside of VAPI. If this MCP issue is widespread, we will flag this for our team for them to take a look.
wee-brownOP•3mo ago
In my case i can use the mcp tool to check the mcp endpoint. Also have used the mcp inspector tool outside of vapi and it all works. The issue here is that the mcp server doesn't seem to respond when triggered from the tool call
optimistic-gold•3mo ago
my call ID is fe39ab0e-c900-4c56-8141-41fbcc94c985
We just released an update addressing MCP issues. Please try it and let us know if you encounter any issues
optimistic-gold•3mo ago
im still experiencing the same issue. call id: e27e18eb-95e0-45ba-8064-be092203cc76
genetic-orange•3mo ago
same for me. call id: ef922a01-bdaa-4333-bc55-a955cf027ab5
optimistic-gold•3mo ago
i think it is fixed for me.
wee-brownOP•3mo ago
can you check chat id
436c0f60-bb29-457e-b977-5d5de73353e6 the tool is actually calling another tool id not the one configured. It is supposed to call tool id 470e52ab-f7ce-4b80-9234-8e407c0e6efc but is calling tool id d6516899-f7db-4b09-89d6-122bffd64a76
this is the assistant id 8acb71ce-47d3-4b88-a356-a96783e6ecd0metropolitan-bronze•3mo ago
Mine is working
It will take some time to get through all of these call ids but I will look into them and get back to each of you.
graceful-blue•3mo ago
Hey @Ade @Raju @COB Tom981 @bhargav @robo @miked1756 @GregoD.
The issue was on our end regarding connecting to the MCP servers, which we acknowledged and eventually resolved. Therefore, I kindly request you to try again and let me know how it goes for you. If it fails, please share the call IDs.
Yes, we are not available 24/7; we have fixed working hours.
metropolitan-bronze•3mo ago
MCP is working but what about my other open support item to do with get available times not fetching correct timeframes?
All details are in the other ticket thread
graceful-blue•3mo ago
Could you please share the support ticket link?
metropolitan-bronze•3mo ago
We're checking with the team to see if there are any updates on the GHL calendar tool.
optimistic-gold•3mo ago
So far it’s been working good for me for the last couple days.
Sounds good. If you encounter any issues, feel free to reach out