Reopen Case. Ended Reason Silence Time Out
Hello,
We’re experiencing a similar issue again and would like to reopen the support case, as the problem seems to have resurfaced.
Previously, we reported that the model returned a response, but it was never played, and the call ended with the reason "Silence Time Out."
Now, we’re facing the same behavior. Here are two recent call IDs where this occurred:
efe77b7b-9a58-435a-8245-55e81f20f7a4
247cd920-068d-4e82-8bc4-0e2fa4f8fee9
Could you please provide an update on this issue or help us investigate further?
Thank you.
We’re experiencing a similar issue again and would like to reopen the support case, as the problem seems to have resurfaced.
Previously, we reported that the model returned a response, but it was never played, and the call ended with the reason "Silence Time Out."
Now, we’re facing the same behavior. Here are two recent call IDs where this occurred:
efe77b7b-9a58-435a-8245-55e81f20f7a4
247cd920-068d-4e82-8bc4-0e2fa4f8fee9
Could you please provide an update on this issue or help us investigate further?
Thank you.
