Unexplainable Failed Call

Hi team! Just experienced a failed call : b0033ec9-b533-473a-a710-93ef72d83dd4 that I can't manage to explain. Seems like 11labs' fault ?
-> The user said "Allo, Allo, ..."
-> Assistant has time to answer but is'n't saying anything
-> Ends up with a Twilio AMD error as the assistant does not say anything

@Shubham Bajaj could you help me understand ?
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