Help assistant not reading from Knowledge Base
We ran similar test in our staging environment which has exactly the same prompt and same config, and its working perfectly. Need help urgently thank you.
PROD: This is not working:
[
{
"id": "6cd244e3-432a-4c3b-a1a6-bd6e9ecd835b",
"orgId": "4bace8df-6b5b-4802-89f4-e852f609b135",
"name": "Knowledge Base for ee0d3c1f-1894-442c-9446-ee978ccf06b5",
"provider": "trieve",
"createdAt": "2025-06-11T03:30:46.940Z",
"updatedAt": "2025-06-11T03:30:50.819Z",
"vectorStoreProviderId": "944ac33e-7c52-4a96-8c39-7f78c3d0ca19",
"vectorStoreSearchPlan": {
"searchType": "fulltext",
"scoreThreshold": 0,
"removeStopWords": true
},
"vectorStoreCreatePlan": {
"fileIds": [
"0035fa56-b16a-42c8-a5f9-b6348bd59a8a"
]
}
},
]
STAGING: This is working:
[
{
"id": "1c4d2869-63c8-4be8-b942-0132bf7a3e0e",
"orgId": "218761d7-4a06-4459-9fdc-d4c0a66490d2",
"name": "Knowledge Base for ae2a7b21-1370-4f33-b809-fef896de71d7",
"provider": "trieve",
"createdAt": "2025-06-09T07:39:41.292Z",
"updatedAt": "2025-06-11T03:37:14.107Z",
"vectorStoreProviderId": "3839f989-294d-4cb7-852f-771cd5524f64",
"vectorStoreSearchPlan": {
"searchType": "fulltext",
"scoreThreshold": 0,
"removeStopWords": true
},
"vectorStoreCreatePlan": {
"fileIds": [
"fb4c5850-6e22-4515-a1d7-28f9969896f5"
PROD: This is not working:
[
{
"id": "6cd244e3-432a-4c3b-a1a6-bd6e9ecd835b",
"orgId": "4bace8df-6b5b-4802-89f4-e852f609b135",
"name": "Knowledge Base for ee0d3c1f-1894-442c-9446-ee978ccf06b5",
"provider": "trieve",
"createdAt": "2025-06-11T03:30:46.940Z",
"updatedAt": "2025-06-11T03:30:50.819Z",
"vectorStoreProviderId": "944ac33e-7c52-4a96-8c39-7f78c3d0ca19",
"vectorStoreSearchPlan": {
"searchType": "fulltext",
"scoreThreshold": 0,
"removeStopWords": true
},
"vectorStoreCreatePlan": {
"fileIds": [
"0035fa56-b16a-42c8-a5f9-b6348bd59a8a"
]
}
},
]
STAGING: This is working:
[
{
"id": "1c4d2869-63c8-4be8-b942-0132bf7a3e0e",
"orgId": "218761d7-4a06-4459-9fdc-d4c0a66490d2",
"name": "Knowledge Base for ae2a7b21-1370-4f33-b809-fef896de71d7",
"provider": "trieve",
"createdAt": "2025-06-09T07:39:41.292Z",
"updatedAt": "2025-06-11T03:37:14.107Z",
"vectorStoreProviderId": "3839f989-294d-4cb7-852f-771cd5524f64",
"vectorStoreSearchPlan": {
"searchType": "fulltext",
"scoreThreshold": 0,
"removeStopWords": true
},
"vectorStoreCreatePlan": {
"fileIds": [
"fb4c5850-6e22-4515-a1d7-28f9969896f5"
